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Terms And Conditions


This web site is wholly operated by Pom Pom Designs and our Terms & Conditions governs your use of it. Please take a moment to view them.

Pom Pom Designs is an online store only.  All of our products can be purchased via our website.

This website is designed to provide information of a general nature only and was prepared in good faith by its author(s) exercising high integrity.

Acceptance of terms
Accessing and purchasing from the Pom Pom Designs web site indicates that you have read and acknowledged our Terms & Conditions, Shipping & Delivery and Returns & Refund policies.

All information provided by us at this web site is provided in good faith.  We derive the information on our web site from sources which we believe to be accurate and up to date as at the date of publication.  We describe the stock, using the information provided to us by our suppliers. We display the colour and attributes of the stock as accurately as possible.  We nevertheless reserve the right to update this information at any time.  You accept that any information provided by us is general information and is not in the nature of advice. 


Viewing this web site
We have taken all acceptable steps necessary to ensure that you are able to view this web site as intended. This includes screen resolutions, cross-browser compatibility and correct colour rendition.

Please note that colours will vary depending on your monitor, we can not guarantee that the colours you view will be accurate.

All stock is subject to availability. Small details and colours may vary from those shown. Pom Pom Designs is not responsible for any items that run out or are discontinued while displayed online.

Stock Availability                 
If a Product is "out of stock" when we process your Order, we will contact you to discuss revised delivery times or refund options.

Prices
All prices provided on this web site are inclusive of a Goods and Services Tax ('GST'), unless explicitly stated otherwise.  The GST payable by you will be shown on the invoice provided at the time of delivery of the Products.

The purchase price for the Products will be at our selling price on the date of our receipt of the Order, less any applicable discounts in effect at that time.  All Orders will attract a delivery charge as set out in our Delivery section.  

We will not be responsible for errors in pricing that appear on this web site.  We will notify you in the event of a pricing error on the web site before an Order is delivered, and you will have the opportunity to cancel your Order in accordance with these Conditions.

 Payment
Payment for Products purchased from Pom Pom Designs via this web site can be made by Visa or MasterCard credit cards, cheque or direct bank transfer.  If paying by cheque, please allow 5-7 days for your cheque to clear in our account.

Pom Pom Designs will verify the credit card information you submit and will advise you that your payment has been accepted.  You must submit to Pom Pom Designs such information as may be reasonably requested by Pom Pom Designs for the authorisation and verification of your credit card purchases.

We undertake to safeguard your financial and personal information and automatically encrypt all sensitive information sent between your computer and our servers.  Your personal information is protected by SSL with the highest level of encryption commercially available to ensure that your transaction is safe and secure.
We will deliver the Products to you only once the payment has cleared into our bank account.

Pom Pom Designs reserves the right to decline any payment that is believed to be fraudulent and exercise its lawful remedies if a dispute arises over payment through your credit card provider.  If your credit card provider rejects a payment when due, we may delay or cancel delivery of any Order you have placed.

Pom Pom Designs has the right to offset and deduct from any refund due to you all sums owed by you to us. If your account is placed in collection, we will be entitled to claim all reasonable expenses for collection, including legal fees incurred

 

Returns Policy
You may return Products to us for exchange or refund within 7 days of receipt of the Products, provided that the Products are in perfect condition, unused, unwashed and are accompanied with their original packaging.  Products must be returned to the following address, at your own cost, with a dispatch note stating our original invoice number:

Pom Pom Designs
P O Box 5297
Manly   Qld   4179


Once we have received the returned Products, we will notify you via email of your exchange or refund.  Delivery costs will only be refunded if the return is as a result of our error.

All returns are subject to inspection and items returned from a purchase made on the Pom Pom Designs, and will be credited back to the original credit card number.

If you believe any Products you have purchased are faulty, please contact us by email enquiries@pompomdesigns.com.au within 48 hours of your parcel being signed for.

Privacy Policy
Some personal information is required if you place an order with us, however we are committed to keeping your personal information secure. The information you supply to Pom Pom Designs will always be kept confidential. We will not release any information regarding our customers to any third party.  We use e-mail addresses to communicate with you regarding your orders and other matters regarding transactions between us.



External web sites
In the event that we provide links to other web sites, Pom Pom Designs bears no responsibility for the content of external web sites. Those links are provided for convenience only and may not remain current or be maintained. We do not control these web sites or their privacy policies. Any information that you give to third parties is not covered by our privacy policies, it is your responsibility to review the privacy policies on their site.

Our links with linked web sites should not be construed as an endorsement, approval or recommendation by us or of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and to the extent stipulated to the contrary.

Should any third party share information with us about you, that sharing is governed by that third parties’ privacy policy.

Copyright
All Copyright with respect to this website and contents is reserved and protected.  The owner of this website unconditionally reserves the right to prosecute any individual or entity that breaches the copyright willfully or otherwise.

Disclaimer of Liability
We do not accept any responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of this web site or any linked web site, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this web site.

Any exclusion or limitation of liability set out in these terms and conditions or on the web site does not attempt or purport to exclude liability arising under statute if, and to the extent, that such liability cannot be lawfully excluded.

Security of Information
Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.  Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us.  Accordingly, any information which you transmit to us is transmitted at your own risk.  Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information.

Delivery
Pom Pom Designs use Fastway Couriers and Australia Post Parcel Post. Each order is reviewed individually and the destination, weight and size of items are all factored in when choosing the best carrier to deliver your parcel.

We will notify you by email as soon as your parcel is dispatched, as well as informing you of which freight method has been used.

Delivery times will vary depending on your location. For mainland east-coast metropolitan centres you can expect your parcel within 3-5 days of dispatch. For Tasmania, NT, SA, WA and country areas your delivery should take no more than 7-10 working days.

Weight

QLD

NSW

VIC

TAS

SA

WA

NT

Up to 500g

$8.95

$8.95

$8.95

$8.95

$8.95

$8.95

$8.95

501g – 1kg

$10.20

$13.95

$12.75

$13.50

$12.95

$13.90

$13.55

1001g-2kg

$11.20

$14.85

$14.45

$15.95

$14.85

$16.75

$16.05

2001g – 3kg

$12.20

$14.75

$14.15

$18.40

$16.75

$19.60

$18.55

3001g – 4kg

$13.20

$16.65

$17.85

$20.85

$18.65

$22.45

$21.05

4001g – 5kg

$14.20

$20.55

$19.55

$23.35

$20.55

$25.30

$23.55

5001g - 6kg

$15.20

$22.45

$21.25

$25.75

$22.45

$26.15

$26.05

6001g – 7kg

$16.20

$24.35

$22.95

$28.20

$24.35

$31.00

$28.55

7001g – 8kg

$17.20

$26.25

$24.65

$30.65

$26.25

$33.85

$31.05

8001g – 9kg

$18.20

$28.15

$24.35

$33.10

$28.15

$36.70

$33.55

9001 – 10kg

$19.20

$30.05

$28.05

$35.55

$30.05

$39.55

$36.05

  • All prices are based on Australia Post Regular Parcel Post.
  • For domestic orders weighting over 10kg, we will quote you separately of delivery charges.